Frequently Asked Questions: New Users

Everyone is invited to browse or Search through our auction categories and listings for items on Johareez.com. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy!

The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the Johareez.com community, as well as a password and valid contact information. You will only need to register once on Johareez.com.

After you submitted your registration form, you were sent a confirmation e-mail. This process ensures that your e-mail address is valid. Though you should receive your registration confirmation message within minutes of submitting your registration, please allow at least 24 hours to receive it.

• Return to Johareez.com, logon to your account, and verify that you had entered your e-mail address correctly, and make the necessary update, if not; OR
• Make sure you did not enter a work e-mail address instead of your home e-mail address or vice versa.

If you still did not receive this e-mail or need us to resend it, please contact Customer Service.

No. Johareez.com will not allow members to register under more than one account per participant. If at any time you forget your Logon ID or password, or other account information, please don't create a new account in an attempt to remedy the situation. Instead, click on the Forgot your Logon ID and Password? link when trying to logon.

You will be asked to enter the e-mail address you registered with so that Johareez.com can send you your current Logon ID and Password right away. If you do not receive your e-mail message, please contact Customer Service for further assistance.

Yes - at anytime. Johareez.com members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for Johareez.com members.

Please review your contact information and if it changes, simply update it from the Manage My Account > Update My Registration Info section of the My Account.

Your privacy is very important to us. Johareez.com is fully committed to protecting your right to privacy within our on-line auction community. The release of any members' personal information for reasons other than those specifically connected with Johareez.com is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Account which is only accessible by you with your password. Johareez.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes.

Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.